Are your people satisfied or engaged? There are several direct correlations between your employees being engaged and client loyalty. In a 2012 meta-analysis of 263… Read More »Are your people satisfied or engaged?
ARE YOU CUSTOMER-FOCUSED OR…? Some organizations get it! They know how to hire for it, train for it and deliver it. Different companies claim to… Read More »ARE YOU CUSTOMER-FOCUSED OR…?
WHAT COMES AFTER THE ‘BUT’? Why is Starbucks so successful in selling you a $4.00 cup of coffee when MacDonald’s charges $2.00? Why does a… Read More »WHAT COMES AFTER THE ‘BUT’?
Customer Experience versus Patient Experience In today’s economy, there’s no question that the consumer is King. With access to an ever-growing digital marketplace, the customer… Read More »Customer Experience versus Patient Experience
