Color Outside the Lines of Traditional Customer Service: Insights from International Keynote Speaker Jeff Tobe.
Jeff Tobe: Innovation, creativity, exceptional customer service experience, engaged employees. With expertise in these areas and as a keynote speaker, he can help transform your organization for lasting success.
Certified Speaking Professional Jeff Tobe, M.Ed., CSP, was chosen by readers of Convention & Meetings Magazine as one of the top 15 speakers in North America. He is one of the most dynamic speakers in the world, as attested to by clients including PNC Bank, Microsoft, RE/MAX International, Erickson Living, The Dubai Water Authority and Pepsi Cola International. He prides himself on presenting up-to-the-minute, cutting-edge material as it relates to designing the ideal customer EXPERIENCE by getting your people more ENGAGED at what they do every day. Jeff is the author of the wildly popular book Coloring Outside. “His newest book, “The CX Edge: Critical Customer Experience Questions to Help You ATTRACT, KEEP and WOW Customers” is quickly becoming one of the hottest business books on the market today.”
Over 20 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries. Whether you’re an accountant, an HR professional, a retailer, or a doctor, you share one marketing imperative: If you truly want to focus on your customer, you must see your business as your customer sees it. Jeff helps employees and employers put on their “customer glasses” to create meaningful change.
When Jeff was 10 years old and expecting a lecture about a school assignment, his dad—a man of few words but full of wisdom—shared a poem with him instead. That poem is the catalyst behind Jeff’s books and keynotes of the same name, AND his inspiration to help drive businesses forward by fostering the innovation and creativity already present in their employees. He shares the poem with audiences worldwide in hopes that they too will strive for greatness by coloring outside the lines.