You Need to Turn Conversations into Conversions

What makes a potential customer say “Yes?” Our innovation workshops and keynotes challenge your team to think outside their comfort zones to come up with the answers already hidden within your organization. By harnessing their inner innovators, they’ll be inspired to transform your company’s touch points into a series of exceptional experiences that garner engaged internal customers and loyal external customers.

Watch Jeff Tobe in action! See his interactive, humorous keynoting style and get useful tips on how to creatively make the shift from service to experience.

Jeff Tobe demo video

Creativity and Innovation, Customer Experience, and
Employee Engagement Presentations

Jeff’s mastery of customer experience strategies extend from creating an engaged work force to following and planning customer touch points throughout the entire customer engagement process. His innovative keynotes apply whether your “customer” is a retail consumer or an internal department within your organization.

He’s been hailed as “one of the top 15 speakers in North America” for his engaging presentation style, and he brings just as much energy and enthusiasm to his half-day customer experience workshops —with programs customized to your organization’s needs.

Coloring Outside the Lines: Creating a NEW Customer Experience

Customer Experience Keynote Speaker

In his usual, high energy, humorous style, Certified Speaking Professional Jeff Tobe shows attendees that customer service is no longer good enough! It doesn’t matter if you are a professional (educator, attorney, physician, etc.), a management professional, or an entrepreneur... you now have to consider the ‘CUSTOMER EXPERIENCE’ from the minute they make contact with us until the minute they are done!

Coloring Outside the Lines: Innovation and Creative Problem Solving

Creativity / Innovation Keynote Speaker

Creatively changing the way you do business and look at what you do, will open many doors. Jeff Tobe will unleash your innovative thinking skills and challenge you to step outside of your comfort zone to position what your organization offers more creatively than ever before.

Let’s Get Engaged

Employee Engagement Keynote Speaker

Jeff’s newest keynote teaches audiences how to be more engaged at work! Through the “Four Pillars of Engagement”: Curiosity, Trust, Accountability and Communication, anyone can become more engaged. It is not about WANTING to be engaged at work, it’s about “Acting as if…!”

Putting the CARE Back in HealthCARE

Healthcare / Home Health / Home Care Keynote Speaker

The data on current studies point to congruence between better provider care, patient satisfaction, and reimbursement. There is quantifiable evidence in the form of patient experience surveys supporting the notion that quality outcomes and high levels of patient satisfaction lead to quality improvements and better reimbursement pipelines. Jeff is passionate that it’s no longer good enough to check to boxes to ensure Medicare reimbursement or satisfy compliance regulations; it’s time to truly CARE about the patient.

“There he was, Jeff Tobe, one of the most dynamic and thought-provoking speakers I’ve ever encountered, was delivering his presentation on “Coloring Outside the Lines: Creating a New HR Experience”.

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 Besides finding myself laughing and occasionally clapping at Jeff’s anecdotes, I learned from him some brilliant, novel perspectives.”

- Michelle Hwang, Corporate Training Specialist at UC Berkeley

“I attended your Seminar in April in Philadelphia. When I attended, my position within my company was Customer Service/Office manager. As of August 1, my new position is Sales/Marketing manager. I attribute my accomplishment to the tools and motivation I received from attending your class. Thank you so much!”

- Kathy Rogers, Foamark Inc. Council Bluffs, IA

“As you know, this was the first time that we have held a teambuilding ‘event’ for our entire firm-a group of people who are definitely NOT outside-the-lines! Getting 350 people motivated enough to go out on city streets to produce their 5 minute videos was a challenge in itself. The most amazing part was the positive feedback we have received in the aftermath. You have made us look like heroes and for that we say thank you. Good luck in topping this next year!”

- Elicia Troesse, Deloitte and Touche, Pittsburgh, PA

“I really enjoyed your presentation. The energy you brought to the group was refreshing and fun. The best I saw during the entire 2 1/2 day conference.”

- Katie Slick, Brinks

“Your presentation was transformative for me!  As I drove home (avoiding the rearview mirror as much as possible), the images you created, quite simply, made my heart sing! You are truly an inspiration and a treasure! “

- Maggie Miller, County of Sonoma

“Jeff was a last minute addition to our agenda and we have never used an outside speaker in the past! What a hero I am! He not only brought a completely different perspective to our group, but his energy and his enthusiasm were contagious. We plan on brining Jeff back two more times this year.”

- Marc Tannenbaum, Signature Financial

“Thank you so much for your inspirational talk the other day.  I have been beaming since I left, feeling renewed with a set a different eyes (or perhaps just perspective). I love that your dad’s poem was the catalyst to your entire “platform”. That was so touching, and it stayed with me….as did your stick people drawing.”

- Stacie Davies, Old Republic Home Protection

“Jeff …. Just want to follow up and tell you how much I appreciated your presentation and your work with my senior managers. After having seen you at CMAA, I knew you would be a perfect fit for our “Best in Show” theme. Having ‘interviewed’ many of our people beforehand was brilliant and the customization you did for us was unprecedented. Thanks also for being so easy to work with. We are meeting Friday to design our “Post Jeff” action plan.”

- Steve Matlaga, CCM GM/CEO, Greensboro Country Club

“As you know, I bring in speakers 8 times each year for the past 15 years or so. Rarely do I have somebody who my group of very fussy CEO’s really “get”. They got it! Working with them on being creative when it comes to the customer experience was incredibly well-received and I thank you for that. Speakers like you make my job a lot easier!”

- Stanley A. Wyner, CMS Chair, Buffalo/Niagara, NY

“Thanks so much for presenting to the NY chapter of the IAEE. Everyone LOVED your presentation and workshop. We had never offered this format before, I am glad you were the one to kick off the year. I got all kinds of great comments ranging from “bring him back” to “He taught me things I can use in my business TODAY!” Thanks for making me look great.”

- Florence Torres, Penton

“No matter which program he is presenting, Jeff Tobe is energetic, humorous and insightful all at the same time. To keep our diverse group of technical services people engaged for 2 hours is a feat unto its own!”

- Michael Loeffel, Veolia Environmental Services

“… I use much of the information you offered and I can proudly say that it has paid off — my sales increased 60% over a 30 day period…”

- Beth Cross, State Sign Corp.