I’m an innovation and customer experience expert, not a weight-loss guru, but I can help

When you’re truly customer-centric, your first question should be what comes after the ‘but’

When you hire someone known for coloring outside the lines, you need to throw expectation out the window.

I help drive personal and business success by getting my audiences out of their comfort zones—and helping them uncover opportunities to be exceptional. As a guest speaker, I’ve been known to ask the host to sit on the floor. I’ve asked entire audiences to remove something they are wearing.

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I’ve just told you I can get rid of your “but.” And I can. “But” isn’t a typo. It’s a customer hold up. Have you ever told a friend, “So-and-so’s food is delicious, BUT the parking is horrible” or, “ACME is a great company to work for, BUT their customer service policy makes it hard to please my customers”?

The minute you get your employees asking, “What comes after the ‘but’?” is the minute you start to become customer-centric. By asking them to put “that’s how we’ve always done it” aside, and helping them rekindle their inner innovation and creativity, I help your employees start asking what comes after the “but” in your company.

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In a nutshell, I help my customers apply creative thinking to their business processes to find and keep high quality clients.

Excel at the human side of business

The first step to loyal customers is loyal employees. My employee engagement keynotes and workshops will give you the tools you need to foster an environment of employee engagement, developing the foundation necessary for an exceptional customer experience. By inviting all employees to engage in the creative process of customer experience design, you’ll create leaders at every level—brand ambassadors who are committed to provide your customers with the very best service imaginable. You’ll learn how to develop loyal employees that your customers LOVE. Because let’s face it. Your company is just a building. Your offering might just be stuff in a box. Others companies have brick walls and widgets. Your PEOPLE and PROCESSES define your brand experience, and to offer anything less than phenomenal cuts your competitive advantage.

From your website to your packaging, from your bills to your receptionist, I help your employees put together a congruent end-to-end user experience—considering every interaction imaginable—from your people to your print advertisements. Each employee is responsible for touch points, any opportunity you get to interact with your customers. Our experiential marketing lesson for employees is to focus every day on the one thing they can do to improve their touch points. When everyone across the organization is hyper-focusing on the customer, can you imagine the results?!

Tools for Success

My specialty is using creativity and innovation to help your employees—in any role within any organization—understand the customer better than anyone else. They’ll be empowered to OWN their customer touch points, constantly responsible for elevating the customer experience.

Whether you have a few thought leaders you’d like to benefit from a keynote speech or you need a personalized plan of attack delivered in a day-long strategy session, I’m here to help. My specialties are:

Innovation and Creativity Keynotes & Workshops

If you’ve developed processes to plan for change, your business is much less likely to be hit unexpectedly by disruptive technologies or competitive services. [Learn More]

Customer Experience Modeling

From the minute they do business with you (whether it’s picking up your brochure or walking through your door), to the minute they are done, each customer experiences a series of touch points with your company that, cumulatively, define your company. With my workbooks and take-home strategies, your organization can use these mini transactions to win more repeat business, more referrals, and more social clout. [Learn More]

Employee Engagement Strategies

Customers love employees who love their jobs. Happy and engaged employees do better work, provide better service, and watch out for the bottom line. [Learn More]

JEFF TOBE DELIGHTS CUSTOMERS at every interaction.

Jeff Tobe CSP
Jeff's Delighted Clients

Creativity & Innovation,
Employee Engagement
& Customer Service Expert

Jeff's Books

“There he was, Jeff Tobe, one of the most dynamic and thought-provoking speakers I’ve ever encountered, was delivering his presentation on “Coloring Outside the Lines: Creating a New HR Experience”.

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 Besides finding myself laughing and occasionally clapping at Jeff’s anecdotes, I learned from him some brilliant, novel perspectives.”

- Michelle Hwang, Corporate Training Specialist at UC Berkeley

“I attended your Seminar in April in Philadelphia. When I attended, my position within my company was Customer Service/Office manager. As of August 1, my new position is Sales/Marketing manager. I attribute my accomplishment to the tools and motivation I received from attending your class. Thank you so much!”

- Kathy Rogers, Foamark Inc. Council Bluffs, IA

“As you know, this was the first time that we have held a teambuilding ‘event’ for our entire firm-a group of people who are definitely NOT outside-the-lines! Getting 350 people motivated enough to go out on city streets to produce their 5 minute videos was a challenge in itself. The most amazing part was the positive feedback we have received in the aftermath. You have made us look like heroes and for that we say thank you. Good luck in topping this next year!”

- Elicia Troesse, Deloitte and Touche, Pittsburgh, PA

“I really enjoyed your presentation. The energy you brought to the group was refreshing and fun. The best I saw during the entire 2 1/2 day conference.”

- Katie Slick, Brinks

“Your presentation was transformative for me!  As I drove home (avoiding the rearview mirror as much as possible), the images you created, quite simply, made my heart sing! You are truly an inspiration and a treasure! “

- Maggie Miller, County of Sonoma

“Jeff was a last minute addition to our agenda and we have never used an outside speaker in the past! What a hero I am! He not only brought a completely different perspective to our group, but his energy and his enthusiasm were contagious. We plan on brining Jeff back two more times this year.”

- Marc Tannenbaum, Signature Financial

“Thank you so much for your inspirational talk the other day.  I have been beaming since I left, feeling renewed with a set a different eyes (or perhaps just perspective). I love that your dad’s poem was the catalyst to your entire “platform”. That was so touching, and it stayed with me….as did your stick people drawing.”

- Stacie Davies, Old Republic Home Protection

“Jeff …. Just want to follow up and tell you how much I appreciated your presentation and your work with my senior managers. After having seen you at CMAA, I knew you would be a perfect fit for our “Best in Show” theme. Having ‘interviewed’ many of our people beforehand was brilliant and the customization you did for us was unprecedented. Thanks also for being so easy to work with. We are meeting Friday to design our “Post Jeff” action plan.”

- Steve Matlaga, CCM GM/CEO, Greensboro Country Club

“As you know, I bring in speakers 8 times each year for the past 15 years or so. Rarely do I have somebody who my group of very fussy CEO’s really “get”. They got it! Working with them on being creative when it comes to the customer experience was incredibly well-received and I thank you for that. Speakers like you make my job a lot easier!”

- Stanley A. Wyner, CMS Chair, Buffalo/Niagara, NY

“Thanks so much for presenting to the NY chapter of the IAEE. Everyone LOVED your presentation and workshop. We had never offered this format before, I am glad you were the one to kick off the year. I got all kinds of great comments ranging from “bring him back” to “He taught me things I can use in my business TODAY!” Thanks for making me look great.”

- Florence Torres, Penton

“No matter which program he is presenting, Jeff Tobe is energetic, humorous and insightful all at the same time. To keep our diverse group of technical services people engaged for 2 hours is a feat unto its own!”

- Michael Loeffel, Veolia Environmental Services

“… I use much of the information you offered and I can proudly say that it has paid off — my sales increased 60% over a 30 day period…”

- Beth Cross, State Sign Corp.
Whether he’s on stage or in print, Jeff gives you the tools you need to deliver an exceptional customer experience. Contact him today to see how he can help you.