Are your people satisfied or engaged?
Are your people satisfied or engaged? There are several direct correlations between your employees being engaged and client loyalty. In a 2012 meta-analysis of 263 analysis studies across 192 firms,
ARE YOU CUSTOMER-FOCUSED OR…?
ARE YOU CUSTOMER-FOCUSED OR…? Some organizations get it! They know how to hire for it, train for it and deliver it. Different companies claim to give a unique customer experience,
WHAT COMES AFTER THE ‘BUT’?
WHAT COMES AFTER THE ‘BUT’? Why is Starbucks so successful in selling you a $4.00 cup of coffee when MacDonald’s charges $2.00? Why does a stay at a Ritz Carlton
Customer Experience versus Patient Experience
Customer Experience versus Patient Experience In today’s economy, there’s no question that the consumer is King. With access to an ever-growing digital marketplace, the customer has both more choices, and