innovation and customer experience speaker canada

Are your people satisfied or engaged?

Are your people satisfied or engaged? There are several direct correlations between your employees being engaged and client loyalty. In a 2012 meta-analysis of 263 analysis studies across 192 firms,

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customer service speaker canada

ARE YOU CUSTOMER-FOCUSED OR…?

ARE YOU CUSTOMER-FOCUSED OR…? Some organizations get it! They know how to hire for it, train for it and deliver it. Different companies claim to give a unique customer experience,

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