Coloring Outside the Lines; Creating a NEW Customer Experience.
A signature experience from Jeff Tobe, Customer Experience Keynote Speaker and Author
In this high-energy, story-driven keynote, Jeff challenges your audience to rethink the way they see their customers, their roles, and the brand experiences they create every day. Using his trademark blend of humor, real-world case studies, and creative problem-solving strategies, Jeff shows organizations how to break out of “business as usual” and design a customer journey that’s intentional, memorable, and profitable.
This is more than customer service. This is Customer Experience—reimagined.
What Your Audience Will Discover
1. How to See Invisible Opportunities
Jeff teaches participants how to identify micro-moments in the customer journey that competitors overlook. These are the “invisible edges” that separate commodity from loyalty.
2. Creative Thinking for Real-World CX Challenges
Attendees walk away with a practical framework to redesign touchpoints with intention, curiosity, and measurable impact.
3. The Employee Engagement → CX Connection
Jeff draws a direct line between highly engaged teams and extraordinary customer experiences. When your people feel valued, empowered, and creative, your customers feel the impact.
4. Re-design Your Everyday “Touch Points”
Attendees walk away with a practical framework to redesign touchpoints with intention, curiosity, and measurable impact.
5. Personal Accountability for CX Transformation
Every individual—regardless of title—leaves with a newfound understanding of their role as an “experience designer.”
Why Audiences Love This Program
Because Jeff doesn’t just inspire—he equips people to act.
The “Coloring Outside the Lines” philosophy has helped teams across the world see customer service through a whole new lens. Participants will begin to make the leap from customer SERVICE thinking to a customer EXPERIENCE mindset.
Participants leave saying:
“We’re thinking differently already.”
“This is exactly what our team needed.”
“Finally—some practical exercises we can use Monday morning to get out people more engaged at what they do.”