Listening Between the Lines: Effective Communication Skills
One of the common threads among successful professionals is their ability to LISTEN! Effective listening is the most powerful communication techniques and yet, is probably the best kept secret of the top professionals in the country. Asking the right questions of our internal/external clients is a key to effective communication, but Jeff Tobe, co-author of the book, THE COMMUNICATION COACH, suggests that just asking questions is not enough!
Tobe claims, “We have to immediately establish our role as the seeker of information and the buyer as a giver in order to create a”relationship”. Research shows that most of us often think ahead of our clients to figure out what we will say next, rather than thinking along with them and responding just as much to what isn’t said as to what is said.
We have never had formal ‘listening training’ in our school systems and rarely in our work environments, yet we know the value of elective and responsive listening when it comes to the sales, customer service, conflict resolution, and management. Tobe proves that with proper instruction and practice, anyone can learn to listen just like learning to read. “Information is power in the communication process”. Effective listeners are able to concentrate and find the most valid information in whatever they hear. Effective listeners are effective people and good listening habits save time and money.
LISTENING BETWEEN THE LINES will give attendees nine techniques to more effective listening and communicating. What this means is that, with practice, participants gain that one ‘competitive edge’ that will set them apart from everyone else.